Terms and Conditions

Welcome to the ResMed UK Ltd Website Terms and Conditions for use. These terms and conditions apply to the use of this website at osauk.org, www.realsleep.co.uk and shop.realsleep.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.


The www.realsleep.co.uk & shop.realsleep.co.uk website are operated by ResMed UK Ltd, a company registered in England and Wales, whose registered office is at 96 Milton Park, Abingdon, OXON, United Kingdom, OX14 4RY. Our company registration number is 2863553.

Our VAT registration number is GB 596 4794 69
We are a member of the following trade associations/professional bodies: ARTP

Our contact details are as follows:
Trading address:        
96 Milton Park
United Kingdom
OX14 4RY
General email: info@realsleep.co.uk
Telephone number: 0800 9177071
Fax number: 01235 861288

1.1       You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2       This website is intended only for consumers wishing to order ResMed products online for delivery in the United Kingdom. Orders for delivery outside the United Kingdom will not be accepted.
1.3       We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1       You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2       Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3       We may refuse to accept an order:
(a)        where goods are not available;
(b)        where we cannot obtain authorisation for your payment;
(c)        if there has been a pricing or product description error; or
(d)       if you do not meet any eligibility criteria set out in our terms and conditions.

3.         PRICING

3.1       All prices and charges on this website are in pounds sterling.
3.2      As most of our customers qualify for an exemption from VAT, we display our prices excluding VAT where the exemption allows. You do not have to pay VAT if you are a UK resident and you can declare that you are chronically sick or disabled and are purchasing goods for personal use. By accepting these terms and conditions you are declaring that you are VAT exempt. If you are not VAT exempt you may not order via this website and must call our customer service team on 0800 917 7071.        
3.3       Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.4       Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
3.5       We accept payment by credit or debit card or such other means as may be specified on the website. If you pay by credit or debit card, payment is authorised and deducted upon acceptance of your order. If you use another method of payment as offered on the website, the time of payment may differ.

4.         DELIVERY

4.1       Delivery will be to the address specified on your order, which must be in the United Kingdom (excluding Northern Ireland and Republic of Ireland). We do not deliver to PO boxes.

4.2 The following delivery charges will apply:

Order value £0-£45: £3 delivery charge              
Order value £46-£120: £5 delivery charge 
Order value £121 and over: £8 delivery charge

4.3       Deliveries using our standard delivery service should arrive within 7-10 working days of placing your order. Please allow extra time for deliveries to Scottish islands. If you require your item urgently, please call us on 0800 917 7071 to place your order.
4.4       We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed.


5.1       If you wish to cancel your order:
(a)        you can notify us by email to info@realsleep.co.uk before we have dispatched the goods to you; or
(b)        where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
5.2       You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. To return a product, please contact our Customer Service Team on 0800 9177071 to obtain a Returns Number and instructions. Goods must be returned unopened, unused and complete within the original packaging to qualify for a full refund. The costs of returning goods to us shall be borne by you.
5.3       Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
5.4       The right to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
in the event that the product has been used or the packaging opened

    1. If there is a fault with your product within any stated warranty period applicable to the product (as detailed in the Product Manual supplied with the product), we will normally offer a prompt repair, exchange or refund.
    2. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
      The provisions of this clause 4.4 do not affect your statutory rights.

6.         LICENCE

6.1       You are permitted to print and download extracts from this Website for your own use on the following basis:
(a)        no documents or related graphics on this Website are modified in any way;
(b)        no graphics on this Website are used separately from accompanying text; and
(c)        any of our copyright and trade mark notices and this permission notice appear in all copies. 
6.2       Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 
6.3       Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 
6.4       Any rights not expressly granted in these terms are reserved. 

7.1       While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 
7.2       Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 


8.1       Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 
8.2       You are prohibited from posting or transmitting to or from this Website any material:
(a)        that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b)        for which you have not obtained all necessary licences and/or approvals;
(c)        which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d)       which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
8.3       You may not misuse the Website (including, without limitation, by hacking). 
8.4       We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


9.1       Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
9.2       If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a)        you do not remove, distort or otherwise alter the size or appearance of the ResMed UK Ltd or RealSleep logo;
(b)        you do not create a frame or any other browser or border environment around this Website;
(c)        you do not in any way imply that we are endorsing any products or services other than our own;
(d)       you do not misrepresent your relationship with  us nor present any other false information about us;
(e)        you do not otherwise use any ResMed UK Ltd or RealSleep trade marks displayed on this Website without our express written permission;
(f)        you do not link from a website that is not owned by you; and
(g)        your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
9.3       You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

10.         REGISTRATION

10.1       To register with www.realsleep.co.uk & shop.realsleep.co.uk you must be over eighteen years of age and resident with the United Kingdom.
9.2       Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
10.3       Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
10.4       We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. 

11.       DISCLAIMER

11.1     While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
11.2     The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

12.       LIABILITY

12.1     We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 
12.2     Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
12.3     If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
12.4     You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


13.1     These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
13.2     We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


14.1     You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
14.2     If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.3     Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.




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Company registered in England and Wales: No 286 3553 © 2000-2008 ResMed. All rights reserved.